Refund Policy

1. Deposits

A 50% deposit is required before work begins. This deposit is non-refundable.

2. Refund Eligibility

Refunds are only issued if Hoffstee is unable to complete the project, even after reasonable buffer time.

3. No Refunds For

• Change of mind
• Delays caused by the client
• Incomplete or late content provided by the client
• Scope changes requested after project commencement

4. Project Cancellation

If a project is cancelled by the client after work has commenced, the deposit and any completed work to date are non-refundable.

5. Contact

For questions about this Refund Policy, please contact us at hello@hoffstee.com.au.